Contract worth $378 million will deliver enterprise IT services to improve service desk support, business and administrative systems infrastructure support, training services, and IT asset management
The Federal Aviation Administration (FAA) selected Science Applications International Corp. (NYSE: SAIC) to provide and modernize a variety of end-user services to FAA’s diverse workforce, including service desk support, business and administrative systems infrastructure support, training services, and IT asset management.
The new single-award, indefinite-delivery, indefinite-quantity contract is worth $378 million and has a 10- year period of performance.
“We are excited to leverage our industry-leading solutions and capabilities to deliver an outstanding user experience for the FAA,” said Bob Genter, SAIC executive vice president and general manager of the Civilian Markets Group. “We will focus on enriching the FAA’s IT user experience so they can continue to focus on their critical mission: ensuring our airways remain safe, secure, and efficient.”
SAIC’s solution will leverage the company’s U-Centric approach to providing intelligent and proactive IT support services by incorporating automation and predictive analytics to support FAA’s business and administrative system users.
“This is a benchmark win for our U-Centric approach,” said Jeff Raver, vice president and interim general manager for SAIC’s Solutions and Technology Group. “By leveraging the benefits of automation and focusing on proactive delivery of services using a personalized approach, we will be able to provide FAA’s 50,000 person workforce with the tools and capabilities they need to be successful.”
SAIC will also help the FAA improve its existing IT processes, help introduce new IT strategies based on a service oriented model, and increase the efficiency and effectiveness of the Business Partnership Service organization under the office of FAA’s CIO.