• Skip to main content
  • Skip to secondary menu
  • Skip to footer

Technologies.org

Technology Trends: Follow the Money

  • Technology Events 2025-2026
  • Sponsored Post
    • Make a Contribution
  • Technology Jobs
  • Technology Markets
  • About
    • GDPR
  • Contact

Nearly One-Third of Citizens Unaware of Digital Government Services

July 9, 2019 By admin Leave a Comment

The majority (61%) of citizens who use digital government services are satisfied with their experiences, according to results of a multi-country survey from Accenture (NYSE:ACN). However, almost one-third (31%) of citizens surveyed said they don’t use or know how to access any government digital service.

The goal of the survey — which queried more than 5,000 citizens in Australia, Germany, Singapore, the U.K. and the U.S. — was to determine current levels of citizen engagement with digital government services, the current state of such service offerings, and citizen support for the use of artificial intelligence (AI) and other innovative technologies to deliver government services.

Half (51%) of respondents said they would increase their use of digital government services if they could access multiple government services from an online portal. Additionally, more than half (56%) said their trust in government would increase if the government better communicated how the technology innovations they were deploying would improve the lives of citizens.

“One of the first steps governments can take to create a better public perception is to simply bring services online and to promote the services currently available on a digital platform,” said Mark Lyons, who leads Accenture’s Public Service business. “By informing citizens of their service offerings and digital innovations, government will build citizen trust and increase citizen uptake of online services.”

The survey found that as citizens become increasingly mobile and tech-savvy, they expect government websites and digital capabilities to provide functionality and benefits comparable to those available from the private sector. For instance, two-thirds (67%) of respondents identified ease of interaction as being most important when accessing government services online.

The survey also found that as citizens increasingly access more user-friendly AI-driven solutions in their daily lives, they expect the same type of innovation to make it easier to access government services. More than half (55%) of respondents said they would increase their use of digital government services if AI were used to help deliver the services online around-the-clock, and even more (58%) said they would increase their use of government digital services if government used AI to better defend against cybersecurity threats and protect their data.

The research also indicated strong demand for digital government services that are more personalized — such as by addressing an individual citizen’s preferences, age, demographics or location — with more than half (56%) of respondents favoring proactive content from government applications. A similar number of respondents (54%) want government digital services to include more options for citizens to customize their user experiences, and half (49%) want to be able to make payments to government agencies online through a preferred payment method.

“Governments have the opportunity to drive true public service transformation through digital technologies,” Lyons said. “More than just a way to keep up with savvy citizens or streamline processes, digital is a transformational tool that can be used to radically improve the delivery of more-personalized government services that are truly human and enhance people’s lives.”

Country Comparisons
More than half (55%) of survey respondents from the U.S. do not use or do not know about any government digital services — compared with just 8% of respondents from Singapore.
Only one-fifth (22%) of U.K. survey respondents said they access government digital services several times a year — compared with more than half (56%) of respondents from Australia.
The majority (57%) of respondents from Singapore believe government should make greater use of innovative AI technologies — compared with just over one-third (37%) of U.K. respondents.
More than two-thirds (70%) of respondents from Singapore said they would increase their use of government digital services if their government used AI to deliver the services online around-the-clock — compared with less than half (48%) of U.S. respondents.

Methodology
Accenture surveyed 5,010 citizens aged 18 or older in Australia, Germany, Singapore, the United Kingdom and the United States on a variety of public service issues and topics. The survey, undertaken in collaboration with Market Strategy Group, was conducted online in April 2019. Results for the full global sample are statistically significant with a confidence level of 95% and a margin of error of +/- 1.3 percentage points.

Source: Accenture
www.accenture.com

Filed Under: Tech

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Footer

Recent Posts

  • Adobe Introduces LLM Optimizer to Help Brands Navigate the Generative AI Shift
  • Why Visa and Mastercard Stocks Slipped After the Stablecoin News
  • iOS 26: The Most Personal, Intelligent, and Private iPhone Experience Yet
  • Postman Unveils Agentic AI Tooling to Operationalize API-Driven Intelligence
  • AM Batteries Opens New Facility in Billerica to Advance U.S. Battery Supply Chain
  • Meibel Secures $7 Million to Revolutionize AI Runtime Management
  • Tailor Raises $14 Million to Redefine ERP for Modern Businesses with Composable Architecture
  • Intel Unveils New GPUs and AI Accelerators at Computex 2025
  • Unlocking Critical Minerals: USGS Invites States to Turn Mine Waste into Treasure
  • Blacksmith Reimagines Continuous Integration with AI-Optimized Infrastructure

Media Partners

  • Market Analysis
  • Cybersecurity Market
China’s Strategic Shift to RISC-V: Market Implications and Growth Prospects
Understanding Transfer Pricing: A Key Component of Multinational Business Operations
A Comprehensive Tour of Project Management Tools and Integration Platforms
Implementing Odoo ERP in a Small Manufacturing Enterprise: Costs and Considerations
Economic Optimism Meets Uncertainty: Blue Chip Indicators Highlight Post-Election Fiscal Concerns and AI’s Looming Impact
The Future of Connectivity: Insights from Ericsson’s November 2024 Mobility Report
Platinum Market Faces Sustained Deficit Amidst Strong Demand and Constrained Supply
Breaking Beijing’s Grip: U.S. and Australia Unite Against China’s Rare Earth Monopoly
Global AI-Powered Accounting and Audit Services Market Analysis 2023-2030: Growth, Trends, and Forecast
The Re-Emergence of PHP
Passwork Achieves ISO/IEC 27001:2022 Certification, Reinforcing Commitment to Enterprise Security
Halo Security Honored with 2025 MSP Today Product of the Year Award
Cloudflare Log Explorer: A Unified Security and Performance Lens Within the Dashboard
The Rising Tide: AI and Cybersecurity Challenges Loom Large for CISOs
Arsen Launches AI-Powered Vishing Simulation to Help Organizations Combat Voice Phishing at Scale
Cyera Raises $540M to Cement Its Role as AI’s Data Security Backbone
ZeroRISC Secures $10M to Build Transparent, Secure Supply Chains
Cisco Fuses AI Security Into the Network Fabric: A Unified Vision for the Agentic Era
Guardz Raises $56M Series B to Scale AI-Native Cybersecurity Platform for MSPs and SMBs
Horizon3.ai’s $100M Bet on Autonomous Security

Media Partners

  • Market Research Media
  • Technology Conferences
The Rise of Headless Content Frameworks in Distributed Media Projects
Developing Web Projects: From Concept to Launch
The Rise of APS-C Cameras: A Professional Renaissance in Photography
Market Brief: Disruption in Spanish Orange Supply Chain and Strategic Response by UK Retailers
Global AI-Powered Movie Scenario Market Analysis 2023-2030: Growth, Trends, and Forecast
Market Research Report: US Government Cybersecurity Market in 2024
Market Research Report: Global Advertising Revenue Projections and Trends in the Entertainment & Media Industry
Social Media: The Rise of Formulaic Content
Netflix’s Creative Decline: The Rise of Formulaic Content
The Transformation of Media: Navigating the Waning Allure of Social Platforms
Apple Announces WWDC25, June 9 to 13, 2025
Adobe Summit 2025, March 17-20, Las Vegas
Embedded World 2025, from 11 to 13 March 2025 in Nuremberg
SATELLITE 2025: Uniting the Global Satellite and Space Communities
The milestone 10th edition of Chatbot Summit on March 31 – April 1, 2025, The Ritz-Carlton, Berlin
Snowflake Summit 2025, scheduled for June 2-5, 2025, in San Francisco
The NVIDIA GPU Technology Conference (GTC) 2025 is set to take place from March 17 to 21 at the San Jose McEnery Convention Center in San Jose, California
The Taipei Nangang Exhibition Center is set to host COMPUTEX 2025 from May 20 to May 23
The Mobile World Congress (MWC 2025) will kick off from March 3 to 6 in Barcelona, Spain
IOT Solutions World Congress 2025: Forging the Future of Industrial Innovation

Copyright © 2022 Technologies.org

Media Partners: Market Analysis & Market Research and Exclusive Domains