Software has been sold by the seat for two decades. Zendesk is walking away from that for its new AI products. At its AI Summit in San Francisco on November 10, the company introduced the Outcome AI Platform and Zendesk Unlimited, which gives customers unlimited seats and charges them for successful resolutions instead. The logic is simple. If AI agents handle most service … [Read more...] about Zendesk Launches Outcome AI Platform and Drops Seat Limits From New Plans